Digitalization

• September 12, 2025

  The evolution of how we pay for things

  

  New technologies new payments possibilities. Learn more about how these innovations can make purchases easier, but also introduce new risks.

  Content Type(s): Publications, The Economy, Plain and Simple Research Topic(s): Cyber security, Digital currencies and fintech, Digitalization, Financial services, Payment clearing and settlement systems, Retail payments supervision

• Tech Reluctance: Fostering Empathy for Canadians Facing Challenges with Digital Systems

  Staff Discussion Paper 2025-2 Sebastian Hernandez, Helena Wang, Badr Omrane, Vera Roberts, David Pereyra

  We find that individuals who require help performing banking tasks or who are reluctant to adopt technology avoid digital payment systems they expect to lack usability. Addressing these issues through standard accessibility practices, live assistance and thoughtful interface design can enhance user interaction and trust.

  Content Type(s): Staff research, Staff discussion papers Research Topic(s): Accessibility, Bank notes, Central bank research, Digital currencies and fintech, Digitalization, Financial services JEL Code(s): A, A1, A14, C, C9, C90, D, D8, D83, O, O3, O33, Y, Y8, Y80

• Digital Payments: A Framework for Inclusive Design

  Staff Discussion Paper 2024-15 Sebastian Hernandez, Alexandra Sutton-Lalani, John Miedema, Virginie Cobigo, Fatoumata Bah, Munazza Tahir, Danika Lévesque, Badr Omrane

  We propose a framework for designing cognitively accessible payment and banking interfaces through design guidelines, testing and proposed measures to optimize system learnability and user workload. We include, as a case study, the results of testing this framework with users with cognitive disabilities, using a prototype system for voice payments.

  Content Type(s): Staff research, Staff discussion papers Research Topic(s): Accessibility, Bank notes, Central bank research, Digital currencies and fintech, Digitalization, Financial services

• Total factor productivity growth projection for Canada: A sectoral approach

  Staff Analytical Note 2024-12 Dany Brouillette, Tessa Devakos, Raven Wheesk

  We propose a tool that decomposes TFP growth into sectoral contributions. The analysis incorporates three structural factors—digitalization, aging and climate change policies—and measures their contributions. Overall, we expect that aggregate TFP growth will slow down in the 2020s below both its historical average and the average from the 2010s.

  Content Type(s): Staff research, Staff analytical notes Research Topic(s): Climate change, Digitalization, Labour markets, Productivity JEL Code(s): D, D2, D24, J, J1, J11, O, O3, O33, Q, Q5, Q54

• Digital Payments in Firm Networks: Theory of Adoption and Quantum Algorithm

  Staff Working Paper 2024-17 Sofia Priazhkina, Samuel Palmer, Pablo Martín-Ramiro, Román Orús, Samuel Mugel, Vladimir Skavysh

  We build a network formation game of firms with trade flows to study the adoption and usage of a new digital currency as an alternative to correspondent banking.

  Content Type(s): Staff research, Staff working papers Research Topic(s): Central bank research, Digital currencies and fintech, Digitalization, Economic models, Financial institutions, Payment clearing and settlement systems, Sectoral balance sheet JEL Code(s): C, C6, C7, C71, D, D4, D8, D85, G, L, L2, L22

• Digitalization: Prices of Goods and Services

  Staff Discussion Paper 2023-27 Vivian Chu, Tatjana Dahlhaus, Christopher Hajzler

  This paper outlines and assesses the various channels through which digitalization can affect prices of goods and services.

  Content Type(s): Staff research, Staff discussion papers Research Topic(s): Digitalization, Inflation and prices, Market structure and pricing, Monetary policy JEL Code(s): D, D2, E, E3, E31, E5, E52, L, L1, L11

• Redefining Financial Inclusion for a Digital Age: Implications for a Central Bank Digital Currency

  Staff Discussion Paper 2023-22 Alexandra Sutton-Lalani, Sebastian Hernandez, John Miedema, Jiamin Dai, Badr Omrane

  We explore quantitative and qualitative information about Canadians who face barriers to making digital payments. We also consider the implications of ongoing digitalization for modern financial inclusion and a potential central bank digital currency.

  Content Type(s): Staff research, Staff discussion papers Research Topic(s): Accessibility, Bank notes, Central bank research, Digital currencies and fintech, Digitalization, Financial services JEL Code(s): A, A1, A14, E, E4, E42, E5, E50, I, I3, I31, O, O3, O33, O5, O51

• Digitalization: Definition and Measurement

  Staff Discussion Paper 2023-20 Guyllaume Faucher, Stéphanie Houle

  This paper provides an overview of digitalization and its economic implications. We assess the scope of digitalization in Canada as well as the challenges related to its measurement.

  Content Type(s): Staff research, Staff discussion papers Research Topic(s): Digitalization, Potential output JEL Code(s): E, E0, E01, O, O3, O33, O5, O51

• Digitalization: Implications for Monetary Policy

  Staff Discussion Paper 2023-18 Vivian Chu, Tatjana Dahlhaus, Christopher Hajzler, Pierre-Yves Yanni

  We explore the implications of digitalization for monetary policy, both in terms of how monetary policy affects the economy and in terms of data analysis and communication with the public.

  Content Type(s): Staff research, Staff discussion papers Research Topic(s): Digitalization, Inflation and prices, Market structure and pricing, Monetary policy, Monetary policy communications, Monetary policy transmission JEL Code(s): C, C4, C8, E, E3, E31, E32, E5, E52

• Digitalization: Productivity

  Staff Discussion Paper 2023-17 Jeffrey Mollins, Temel Taskin

  We examine the relationship between digitalization and productivity, the factors that influence this relationship, and how digitalization’s effect on productivity could change firm behaviour.

  Content Type(s): Staff research, Staff discussion papers Research Topic(s): Digitalization, Productivity JEL Code(s): E, E2, L, L1, L11, O, O4, O47, O5, O51