This section features training materials to help employees of financial institutions learn about Canadian bank notes.

These tools will help front-line tellers and high-volume cash handlers in back offices offer quality notes to Canadians. You will learn:

  • how to verify the security features of bank notes
  • about quality standards and best practices for handling, sorting and packaging bank notes

Armed with this knowledge, you will continue to be at the forefront in the fight against counterfeiting.

The Bank provides free training seminars through our offices in Vancouver, Calgary, Ottawa, Toronto, Montréal and Halifax. These presentations can be customized to suit your organization's needs. Topics include:

  • verifying security features
  • dealing with suspected counterfeits
  • sorting fit, unfit, mutilated and contaminated notes
  • packaging polymer and paper notes

Duration: 60 to 90 minutes, depending on the content covered

For more information, please call 1 800 303-1282.

Training Materials to Download and/or Order

Please note: In efforts to be more environmentally friendly, there are now fewer printed materials available for order from the Bank’s website. Feel free to download our materials and review the content online.

  1. Security Features Leaflet – Vertical $10

  2. A summary of the security features on the vertical $10 bank note
  3. Brochure – Vertical $10

  4. Basic information on the design and security features of the vertical $10 bank note

  5. Download only
  6. Security Features Poster – Vertical $10

  7. A quick reference for staff, showing the security features of the vertical $10 bank note
  8. Download only
  9. Awareness Poster – Vertical $10

  10. A tool to help raise awareness about the issue of the vertical $10 note
  11. Download only
  12. Canada 150 Bank Note Design Fact Sheet

  13. A summary of the design elements on the Canada 150 commemorative bank note.

  14. Version with printer’s marks for commercial printers

  15. Download only

  16. Canada 150 Bank Note Security Features Fact Sheet

  17. A summary of the security features on the Canada 150 commemorative bank note.

  18. Version with printer’s marks for commercial printers

  19. Download only

  20. Unfit Bank Notes Poster (long version)

  21. For cash-handling service providers (e.g., financial institutions, armoured car carriers, large-deposit retailers), this product depicts which bank notes should be returned to the Bank of Canada for destruction, and explains how to prepare unfit notes for deposit to the Bank of Canada. PDF available upon request.
  22. Unfit Bank Notes Poster (short version)

  23. For cash-handling service providers (e.g., financial institutions, armoured car carriers, large-deposit retailers), this product depicts which bank notes should be returned to the Bank of Canada for destruction.
  24. Download only
  25. Packaging Fit Bank Notes Poster

  26. For cash-handling service providers (e.g., financial institutions, armoured car carriers, large-deposit retailers), this product illustrates how to package fit polymer notes.
  27. Size: 11 x 17
  28. Commemorative $20 Note Fact Sheet

  29. A summary of the security features in the commemorative $20 note.
  30. Download only
  31. Frontiers Series Security Features Poster

  32. This is a quick reference for staff, showing the security features in Frontiers series bank notes.
  33. Size: 12 x 18
  34. Know Your Money Leaflet (US Federal Reserve Notes)

  35. Comprehensive information on the security features of American bank notes.
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Disclaimer:

The Bank of Canada offers free, postage-paid materials, but reserves the right to limit quantities.
The Bank may contact the requestor prior to shipping to verify that certain audience-specific resources are destined for the right users.

Dealing With Suspicious Money

The timely submission of suspected counterfeit notes helps police respond to counterfeiting activity. If you receive a suspected counterfeit note (Canadian or U.S.) at a branch of a financial institution or at a regional distribution centre (RDC), you should:

  • contact the local police
  • give the suspected counterfeit note to police in a timely fashion with any information that would help a possible investigation (e.g., name of depositor, date of deposit)

For RDCs: No-history suspected counterfeit notes

If you receive a suspected counterfeit note where the origin of the note cannot be traced (i.e., a no-history note), enter the required details into the Note Exchange System (NES) (e.g., enter the transit number of the branch that originally submitted the suspected counterfeit note). The note should be packaged and shipped to a Bank of Canada Agency Operations Centre.

Suspected U.S. counterfeit notes and other foreign currency, regardless of whether the origin of the note can be traced, should be submitted to local law enforcement.

Forms

RCMP Request for Analysis of Non-Court File Submissions

This RCMP form should be used by:
  • financial institutions and retailers to submit suspected counterfeit notes to their local police and
  • police agencies to submit suspected counterfeit notes to the RCMP’s National Anti-Counterfeiting Bureau