This section features training materials to help retailers learn about Canadian bank notes and know how to deal with suspected counterfeit notes.
Are you Ready for New Money?
Polymer bank notes are a good change for your business. They are more secure, more durable, and easy to check. But they’re also a significant change from the bank notes that you’re used to handling. Here’s how you can prepare for them.
Check your Equipment
Your machines like ABMs, cash counters, vending machines or self-serve checkouts may not be compatible with the new polymer notes.
Train your Staff
Most counterfeits enter circulation at a retail point of sale. Polymer notes have leading-edge security features that are easy to check and hard to counterfeit, but they are effective only if you use them. Our free materials and training program can help you start out on the right track.
The Bank is working to remove paper notes from circulation as more denominations become available on polymer to minimize the amount of time that paper and polymer notes co-circulate. You can facilitate the removal of paper notes by:
- keeping polymer and paper notes separated in your tills (e.g., polymer notes on top and paper notes below in the same compartment);
- bundling polymer and paper notes separately in your bank deposit.
The Bank provides free training seminars and webinars (web-based seminars) through its offices in Vancouver, Calgary, Ottawa, Toronto, Montréal and Halifax. These presentations can be customized to suit your organization's needs. Topics include bank note security features, what to do with a suspected counterfeit, and how to handle polymer notes.
Duration: 30 to 90 minutes, depending on the content covered.
For more information, please call 1 888 513-8212.
The Bank of Canada offers free, postage-paid materials, but reserves the right to limit quantities.
The Bank may contact the requestor prior to shipping to verify that certain audience-specific resources are destined for the right users.
Dealing with Suspicious Money
What to do if you suspect that you have been offered a counterfeit note during a transaction:
Assess the situation to ensure that you are not at risk. Then do the following:
- Politely refuse the note and explain that you suspect it may be counterfeit.
- Ask for another note (and check it too).
- Advise the person to check the note with the local police.
- Inform your local police of a possible attempt to pass suspected counterfeit money.
Be courteous. Remember that the person in possession of the bill could be an innocent victim who does not realize that the note is suspicious.
What to do if you suspect that a note is counterfeit after a transaction:
- Give it to the local police. If it’s real, you’ll get it back.
It is a criminal offence to knowingly pass counterfeit money.
Suspected Counterfeit Bank Notes and Forged Payment Cards
This RCMP form should be used by:
- financial institutions and retailers to submit suspected counterfeit notes to their local police and
- police agencies to submit suspected counterfeit notes to the RCMP’s National Anti-Counterfeiting Bureau
The Bank regularly surveys Canadian businesses and citizens to better understand how and why cash is used, by assessing awareness, attitudes, and behaviours with respect to bank notes.
Survey results allow the Bank to monitor its progress, identify potential issues or opportunities, and adapt its programs, tools and services, as needed.
National Retailer Research Program (NRRP)
Monitors the counterfeit-deterrence practices of cash-handling businesses across Canada, and their willingness to accept bank notes of various denominations.