This section features videos and training materials to help employees of financial institutions learn about Canadian bank notes.

These tools will help front-line tellers and high-volume cash handlers in back offices continue to offer quality notes to Canadians. You will learn:

  • how to verify the security features of bank notes
  • about quality standards and best practices for handling, sorting and packaging both polymer and paper bank notes

Armed with this knowledge, you will continue to be at the forefront in the fight against counterfeiting.

The Bank provides free training seminars through our offices in Vancouver, Calgary, Ottawa, Toronto, Montréal and Halifax. These presentations can be customized to suit your organization's needs. Topics include:

  • handling polymer notes
  • verifying security features
  • dealing with suspected counterfeits
  • sorting fit, unfit, mutilated and contaminated notes
  • packaging polymer and paper notes

Duration: 60 to 90 minutes, depending on the content covered

For more information, please call 1 800 303-1282.

Contact us to obtain materials about the new notes for your clients.

  1. Training Materials to Download and/or Order

  2. Bank Note Handling Guide

  3. This guide assists cash-handling service providers (e.g., financial institutions, armoured car carriers, large-deposit retailers) and describes best practices for handling, sorting and packaging polymer and paper notes.
  4. Bank Note Fitness Poster

  5. For cash-handling service providers (e.g., financial institutions, armoured car carriers, large-deposit retailers), this product describes quality standards for bank notes and indicates which notes should be withdrawn from circulation.
  6. Packaging Notes Poster

  7. For cash-handling service providers (e.g., financial institutions, armoured car carriers, large-deposit retailers), this product illustrates how to package fit and unfit paper and polymer notes.
  8. Polymer Series Security Features Poster

  9. This is a quick reference for staff, showing the security features in Canada’s Polymer series bank notes
  10. Size: 12 x 18
  11. Materials for Your Business Banking Clients

  12. Cash-handler Kit

  13. This kit contains most of our printed materials on verifying bank notes and is designed for managers of people who handle cash on the job. It also includes information on U.S. bank notes and a Polymer series DVD.
  14. Polymer Series quick reference envelope

    Insert a Polymer series bank note (of any denomination) in this sleeve to highlight its security features.

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Disclaimer:

The Bank of Canada offers free, postage-paid materials, but reserves the right to limit quantities.
The Bank may contact the requestor prior to shipping to verify that certain audience-specific resources are destined for the right users.

Dealing With Suspicious Money

If you receive a suspected counterfeit note at a branch or at a regional distribution centre (RDC), you should:

  • contact the local police
  • give the suspected counterfeit note to police in a timely fashion with any information that would help a possible investigation (e.g., name of depositor, date of deposit)

For RDCs: No-history suspected counterfeit notes

If you receive a suspected counterfeit note where the origin of the note cannot be traced (i.e., a no-history note), enter the required details into the Note Exchange System (NES) (e.g., enter the transit number of the branch that originally submitted the suspected counterfeit note). The note should be packaged and shipped to a Bank of Canada Agency Operations Centre.

Forms

Suspected Counterfeit Bank Notes and Forged Payment Cards

This RCMP form should be used by:

  • financial institutions and retailers to submit suspected counterfeit notes to their local police and
  • police agencies to submit suspected counterfeit notes to the RCMP’s National Anti-Counterfeiting Bureau