This section features videos and training materials to help employees of financial institutions learn about Canadian bank notes.
These tools will help front-line tellers and high-volume cash handlers in back offices continue to offer quality notes to Canadians. You will learn:
Armed with this knowledge, you will continue to be at the forefront in the fight against counterfeiting.
A look at the security and design of the new $20 polymer bank note that features the Canadian National Vimy Memorial in France.
Look at the innovative security features and design of the new $100 polymer note.
Also available as .mp4 (24 MB) and .wmv (36 MB)
Part 1: This is the first in a five-part series that looks at each step in the life cycle of a bank note. A new video will be posted each month until November.
Part 2: The process of developing a new series of bank notes doesn’t happen in isolation. Find out how Canadians have a say in selecting the designs that make our bank notes uniquely Canadian.
Part 3: It’s not a simple matter of starting the presses. With the introduction of longer-lasting polymer bank notes, the Bank of Canada is raising the bar on security and production quality. It’s also about meeting the demand for bank notes.
Part 4: The Bank works with Canada’s financial institutions to maintain Canada’s supply of bank notes. Find out how your money flows from the printers all the way to your wallet.
Part 5: It’s a long way off, but our polymer notes will eventually become worn and need to be destroyed and replaced. Even as the first polymer notes enter circulation, the Bank is already looking ahead to the end of their life cycle and it’s a ‘green news story.’
Host Monique offers a quick overview of the Bank's currency role in this excerpt from the corporate video, "Count on Us", which explores all of the Bank of Canada's functions.
Most fraud can be easily prevented with some simple know-how. The Fighting Fraud on the Front Lines video series provides easy-to-follow advice on how to avoid becoming a victim of bank note counterfeiting, debit card fraud, identity crime and cheque fraud. These materials will be of special interest to retailers, financial institutions and police officers.
Canadian bank notes have security features that are easy to check and hard to counterfeit. This video helps you verify bank notes, and informs cash handlers how to deal with suspicious notes.
Debit card fraud costs millions of dollars every year. It’s a threat that can hit anywhere. Consumers and retailers have an important role to play in reducing debit card fraud, and this video provides useful tips and advice.
Identity theft which is happening more and more frequently, is carried out in stores and banks, over the phone, and through the mail and the Internet. It’s a huge problem, with billions of dollars in losses every year. This video explains what you can do to minimize the risks.
Even with all our electronic payment options, cheques are still used for billions of payments every year. This makes them very attractive to fraudsters. The basic pointers in this video are all you need to avoid becoming a victim of cheque fraud.
The Bank provides free training seminars through our offices in Vancouver, Calgary, Ottawa, Toronto, Montréal and Halifax. These presentations can be customized to suit your organization's needs. Topics include:
Duration: 60 to 90 minutes, depending on the content covered
For more information, please call 1 888 513-8212.
Contact us to obtain materials about the new notes for your clients.
The Bank of Canada offers free, postage-paid materials, but reserves the right to limit quantities.
The Bank may contact the requestor prior to shipping to verify that certain audience-specific resources are destined for the right users.
If you receive a suspected counterfeit note at a branch or at a regional distribution centre (RDC), you should:
For RDCs: No-history suspected counterfeit notes
If you receive a suspected counterfeit note where the origin of the note cannot be traced (i.e., a no-history note), enter the required details into the Note Exchange System (NES) (e.g., enter the transit number of the branch that originally submitted the suspected counterfeit note). The note should be packaged and shipped to a Bank of Canada Agency Operations Centre.
Suspected Counterfeit Bank Notes and Forged Payment Cards
This RCMP form should be used by: