This section features videos and training materials to help employees of financial institutions learn about Canadian bank notes.
These tools will help front-line tellers and high-volume cash handlers in back offices continue to offer quality notes to Canadians. You will learn:
- how to verify the security features of bank notes
- about quality standards and best practices for handling, sorting and packaging both polymer and paper bank notes
Armed with this knowledge, you will continue to be at the forefront in the fight against counterfeiting.
The Bank provides free training seminars through our offices in Vancouver, Calgary, Ottawa, Toronto, Montréal and Halifax. These presentations can be customized to suit your organization's needs. Topics include:
- handling polymer notes
- verifying security features
- dealing with suspected counterfeits
- sorting fit, unfit, mutilated and contaminated notes
- packaging polymer and paper notes
Duration: 60 to 90 minutes, depending on the content covered
For more information, please call 1 800 303-1282.
Contact us to obtain materials about the new notes for your clients.
Training Materials to Download and/or Order
The Bank of Canada offers free, postage-paid materials, but reserves the right to limit quantities.
The Bank may contact the requestor prior to shipping to verify that certain audience-specific resources are destined for the right users.
Dealing With Suspicious Money
If you receive a suspected counterfeit note at a branch or at a regional distribution centre (RDC), you should:
- contact the local police
- give the suspected counterfeit note to police in a timely fashion with any information that would help a possible investigation (e.g., name of depositor, date of deposit)
For RDCs: No-history suspected counterfeit notes
If you receive a suspected counterfeit note where the origin of the note cannot be traced (i.e., a no-history note), enter the required details into the Note Exchange System (NES) (e.g., enter the transit number of the branch that originally submitted the suspected counterfeit note). The note should be packaged and shipped to a Bank of Canada Agency Operations Centre.
Suspected Counterfeit Bank Notes and Forged Payment Cards
This RCMP form should be used by:
- financial institutions and retailers to submit suspected counterfeit notes to their local police and
- police agencies to submit suspected counterfeit notes to the RCMP’s National Anti-Counterfeiting Bureau