As the rightful owner of an unclaimed balance savings account, chequing account

Once you’ve identified an account for which you wish to initiate a claim, click on "Claim Form," then print out the Payment Authorization Form. To release the funds, the Bank of Canada requires a confirmation of your signature from the financial institution where the funds were initially held.

Fill in the "To be completed by Claimant" portion of the form, then forward it to the financial institution’s address, as noted in "STEP 2" of the Payment Authorization form. The bank should complete its portion of the form and forward it to us. If the financial institution cannot guarantee your signature, it should note this on the form and forward it to us. The Bank of Canada will then ask you for additional documentation in order to prove your entitlement to the balance, such as:

  • an original bank passbook or bank statement
  • proof that you once resided at the address noted under "Unclaimed Balance Information" as it appears in the search results
  • a change of name certificate

If the financial institution sends the form back to you instead of forwarding it, please send it to us with the documents proving ownership. If you are unable to provide such documents and believe you are the rightful owner of a balance, please send the Payment Authorization Form you have received from the financial institution along with a note explaining why you are unable to provide the documents.

Forward these documents to:

Bank of Canada 
Unclaimed Balances Services 
234 Laurier Avenue West 
Ottawa, ON K1A 0G9

Closed Branches

In some cases, the branch where the unclaimed balance originated has been closed. If our system does not have a forwarding address for that branch online, the following message will appear on your screen:

The current address for this financial institution is not available online. Please complete the "Submit Your Contact Details" form.

In this case, please complete the "Submit Your Contact Details" form.

As an heir to the estate of the owner of the unclaimed balance

The process to claim an unclaimed balance if the account originally belonged to someone else is different.

Please fill the "Submit Your Contact Details" form.  Once we have reviewed your request, we will inform you of the documentation required to process your claim.

We may require you to provide the following information:

  • your relationship to the deceased owner of the unclaimed balance
  • legal documents proving that you are representing the estate, or are an heir to the deceased's estate (e.g., Power of Attorney, will)
  • whether anyone else may have some entitlement to the balance in question
  • documentation to prove that the deceased resided at the address provided to the Bank of Canada by the financial institution that transferred the unclaimed balance to us.

Please note that you do not need to send anything before we have reviewed your completed request form and ask you for the documents.

Negotiable instruments

Please fill the "Submit Your Contact Details" form that appears in the result page. Once we have reviewed your request, we will inform you of the documentation required to process your claim.

Some negotiable instruments are transferred to the Bank without the name of the recipient and therefore don’t appear in the database. If you believe that you are entitled to an unclaimed negotiable instrument that doesn’t appear in the database, please fill the "Submit Your Contact Details" form so that we may contact you and explain the steps required to process the claim.

It may take 30 to 60 days to process your claim. We may contact you to obtain additional documentation.

In your capacity as officer of an organization

Please fill the "Submit Your Contact Details" form. Once we have reviewed your request, we will inform you of the documentation required to process your claim.

Please be prepared to provide us with the following information:

  • name of the organization with the unclaimed balance
  • status of the organization (e.g., active or dissolved corporation) and documentation supporting this (i.e., Certificate of Good Standing or Dissolution from the appropriate crown)
  • legal documents certifying that you are representing the interests of the organization
  • whether another party may be entitled to the balance in question