Ask general questions about Unclaimed Balances Services or request that a claim search be done on your behalf:

Unclaimed Balances Services
Bank of Canada
234 Laurier Avenue West, Ottawa, ON, K1A 0G9

Phone: 1.800.303.1282
Fax: 613.782.7713

IMPORTANT: Please be sure to include your name and address with your request.

Your claims and requests for claim searches, whether sent by email, fax, or regular mail, are entered into our system by the date upon which we receive them and are processed in that order.

Because of the very heavy volume of correspondence that we are currently receiving, you can expect a delay of up to 45 days before we respond. We apologize for the delay, and thank you for your patience.