To ask general questions about Unclaimed Balances Services, please contact us:

Email: info@bankofcanada.ca
Phone: 1-800-303-1282
Fax: 613-782-7713

Mail:

Unclaimed Balances Services
Bank of Canada
234 Laurier Avenue West
Ottawa, ON, K1A 0G9

IMPORTANT: Please be sure to include the name and address of the claimant/balance holder with your request.

Your claims and requests for information, whether sent by email, fax or regular mail, are processed in the order in which they are received. We generally try to respond to an inquiry or claim within four to six weeks of receipt. Some claims may take longer, depending on their complexity.