Enforcement

• August 21, 2025

  Refusal or Revocation of Registration under the Retail Payment Activities Act (RPAA)

  This supervisory policy outlines the Bank of Canada’s (the Bank) powers and procedures to refuse to register applicants or revoke the registration of payment service providers (PSPs) based on the criteria established in the RPAA and its associated regulations.

  Content Type(s): Retail payments supervision materials, Supervisory policies Subject(s): Retail payments supervision, Enforcement, Registration
• April 15, 2025

  Enforcement process

  This supervisory policy outlines the Bank of Canada’s enforcement process and what individuals, entities and payment service providers should expect if the Bank takes enforcement action against them.

  Content Type(s): Retail payments supervision materials, Supervisory policies Subject(s): Retail payments supervision, Enforcement
• March 21, 2025

  Administrative monetary penalties

  This supervisory policy provides an overview of the Bank of Canada’s administrative monetary penalties (AMPs) regime and how the Bank determines administrative monetary penalty amounts.

  Content Type(s): Retail payments supervision materials, Supervisory policies Subject(s): Retail payments supervision, Enforcement, Registration
• January 31, 2025

  Reviews and appeals

  This supervisory policy describes the Bank of Canada’s process to conduct reviews, as set out in the RPAA (a “prescribed review”), and outlines what individuals, entities and payment service providers should expect if they request a prescribed review of a retail payments supervision decision.

  Content Type(s): Retail payments supervision materials, Supervisory policies Subject(s): Retail payments supervision, Enforcement, Registration
• October 16, 2024

  Entering into a compliance agreement with the Bank of Canada

  This supervisory policy addresses why the Bank of Canada may offer a compliance agreement to a payment service provider (PSP), the process for entering into a compliance agreement with the Bank of Canada, and what PSPs should expect if they enter into this type of agreement.

  Content Type(s): Retail payments supervision materials, Supervisory policies Subject(s): Retail payments supervision, Enforcement
• June 17, 2024

  Significant adverse impact

  This supervisory policy provides an overview of what the Bank of Canada will consider when determining whether a “significant adverse impact” is occurring or has occurred.

  Content Type(s): Retail payments supervision materials, Supervisory policies Subject(s): Retail payments supervision, Enforcement, Supervision
• June 17, 2024

  Roles and Responsibilities of the Executive Director and Managing Director

  This supervisory policy outlines the roles of the Executive Director of Payments, Supervision and Oversight and the Managing Director of Supervision. It also describes their responsibilities related to the Bank of Canada’s retail payments supervision mandate.

  Content Type(s): Retail payments supervision materials, Supervisory policies Subject(s): Retail payments supervision, Enforcement, Registration, Supervision
• June 17, 2024

  Issuing public notice of decisions

  This supervisory policy provides details on the Bank of Canada’s issuing of public notice for certain retail payments supervision and prescribed review decisions.

  Content Type(s): Retail payments supervision materials, Supervisory policies Subject(s): Retail payments supervision, Enforcement, Registration
• June 17, 2024

  Enforcement tools

  This supervisory policy lists the enforcement tools the Bank could use if enforcement action is needed against individuals, entities and payment service providers.

  Content Type(s): Retail payments supervision materials, Supervisory policies Subject(s): Retail payments supervision, Enforcement, Registration