2021 Methods-of-Payment Survey Report

Last updated: February 2023

We present results from the 2021 Methods-of-Payment (MOP) Survey, including updated payment shares based on a three-day shopping diary. We highlight long-term trends observed across previous MOP surveys from 2009, 2013 and 2017. We also review patterns of the management and use of cash, the adoption and use of payment cards, and the use of alternative payment methods across different demographic groups. Using other survey and data sources, we provide additional context for these results with respect to the COVID-19 pandemic.