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This section features videos and training materials to help retailers learn about Canadian bank notes and know how to deal with suspected counterfeit notes.
Most counterfeits enter circulation at a retail point of sale. As cash handlers, that puts you on the front lines in the fight against counterfeiting.
The new polymer notes have leading-edge security features that are both easy to check and hard to counterfeit.
Please remember—security features are helpful only if you use them. So know your notes, routinely check them, and be ready to halt a counterfeit in its tracks to protect yourself and your customers from this crime.
Look at the innovative security features and design of the new $100 polymer note.
Also available as .mp4 (24 MB) and .wmv (36 MB)
Part 1: This is the first in a five-part series that looks at each step in the life cycle of a bank note. A new video will be posted each month until November.
Part 2: The process of developing a new series of bank notes doesn’t happen in isolation. Find out how Canadians have a say in selecting the designs that make our bank notes uniquely Canadian.
Part 3: It’s not a simple matter of starting the presses. With the introduction of longer-lasting polymer bank notes, the Bank of Canada is raising the bar on security and production quality. It’s also about meeting the demand for bank notes.
Part 4: The Bank works with Canada’s financial institutions to maintain Canada’s supply of bank notes. Find out how your money flows from the printers all the way to your wallet.
Part 5: It’s a long way off, but our polymer notes will eventually become worn and need to be destroyed and replaced. Even as the first polymer notes enter circulation, the Bank is already looking ahead to the end of their life cycle and it’s a ‘green news story.’
Host Monique offers a quick overview of the Bank's currency role in this excerpt from the corporate video, "Count on Us", which explores all of the Bank of Canada's functions.
Videos to help retailers and police fight different methods of payment fraud.
Even cheques and money orders are targets for fraudsters. Do you know how to spot a fake cheque?
Do you handle cash as part of your job? Can you tell the difference between real and fake bills? What do you do if youve been handed a counterfeit bill?
You've probably heard of debit and credit card fraud. But have you heard how to beat it?
Ever been blamed for something you didnt do? Fraudsters will use every trick in the book to steal your identity and commit crimes in your name. You can lose a lot more than your hard-earned money.
The Bank provides free training seminars through our offices in Vancouver, Calgary, Ottawa, Toronto, Montréal and Halifax. These presentations can be customized to suit your organization's needs and are occasionally presented in partnership with local police agencies. Topics include bank note security features, what to do with a suspected counterfeit, and how to handle polymer notes.
Duration: 30 to 90 minutes, depending on the content covered.
For more information, please call 1 888 513-8212.
The Bank of Canada offers free, postage-paid materials, but reserves the right to limit quantities.
The Bank may contact the requestor prior to shipping to verify that certain audience-specific resources are destined for the right users.
What to do if you suspect that you have been offered a counterfeit note during a transaction:
Assess the situation to ensure that you are not at risk. Then do the following:
Be courteous. Remember that the person in possession of the bill could be an innocent victim who does not realize that the note is suspicious.
What to do if you suspect that a note is counterfeit after a transaction:
It is a criminal offence to knowingly pass counterfeit money.
Suspected Counterfeit Bank Notes and Forged Payment Cards
This RCMP form should be used by:
The Bank regularly surveys Canadian businesses and citizens to better understand how and why cash is used, by assessing awareness, attitudes, and behaviours with respect to bank notes.
Survey results allow the Bank to monitor its progress, identify potential issues or opportunities, and adapt its programs, tools and services, as needed.
Monitors the counterfeit-deterrence practices of cash-handling businesses across Canada, and their willingness to accept bank notes of various denominations.
The National Retailer Research Program Results for Q2 2011
The National Retailer Research Program Results for Q4 2010
The National Retailer Research Program Results for Q2 2010
The National Retailer Research Program Results for Q4 2009
The National Retailer Research Program Results for Q2 2009