May 20, 2025 How to complete a notice of significant change or new activity: A step-by-step guide This guide explains the questions you will need to answer in PSP Connect and helps identify the documents and information you will need to complete and submit a notice of significant change or new activity to the Bank. Content Type(s): Retail payments supervision materials, Guides Research Topic(s): Reporting, Supervision
May 20, 2025 How to complete an incident notice: A step-by-step guide This guide explains the questions you will need to answer in PSP Connect and helps identify the documents and information you will need to complete and submit an incident notice to the Bank. Content Type(s): Retail payments supervision materials, Guides Research Topic(s): Reporting, Supervision
December 12, 2024 Safeguarding end-user funds This supervisory guideline is intended to help payment service providers subject to the Retail Payment Activities Act meet their obligations related to safeguarding end-user funds. Content Type(s): Retail payments supervision materials, Supervisory guidelines Research Topic(s): Supervision
October 16, 2024 Annual reporting of retail payment activity metrics This supervisory policy outlines the retail payment activity metrics that payment service providers must report as part of the annual reporting form. Content Type(s): Retail payments supervision materials, Supervisory policies Research Topic(s): Reporting, Supervision
October 16, 2024 Annual reporting This supervisory policy provides an overview of annual reporting requirements and clarifies how the Bank of Canada expects payment service providers to comply with those requirements. Content Type(s): Retail payments supervision materials, Supervisory policies Research Topic(s): Reporting, Supervision
October 16, 2024 Notice of significant change or new activity This supervisory guideline explains the significant change and new activity notice requirements applicable to payment service providers subject to the Retail Payment Activities Act and provides clarity on how the Bank expects payment service providers to comply with them. Content Type(s): Retail payments supervision materials, Supervisory guidelines Research Topic(s): Reporting, Supervision
October 16, 2024 Incident notification This supervisory guideline explains the incident reporting requirements applicable to payment service providers subject to the Retail Payment Activities Act and provides clarity on how the Bank expects payment service providers to comply with them. Content Type(s): Retail payments supervision materials, Supervisory guidelines Research Topic(s): Reporting, Supervision
October 16, 2024 Operational risk and incident response This supervisory guideline is intended to help payment service providers subject to the Retail Payment Activities Act comply with their obligations related to the identification and mitigation of their operational risks as well as their response to incidents. Content Type(s): Retail payments supervision materials, Supervisory guidelines Research Topic(s): Supervision
June 17, 2024 Significant adverse impact This supervisory policy provides an overview of what the Bank of Canada will consider when determining whether a “significant adverse impact” is occurring or has occurred. Content Type(s): Retail payments supervision materials, Supervisory policies Research Topic(s): Enforcement, Supervision
June 17, 2024 Roles and Responsibilities of the Executive Director and Managing Director This supervisory policy outlines the roles of the Executive Director of Payments, Supervision and Oversight and the Managing Director of Supervision. It also describes their responsibilities related to the Bank of Canada’s retail payments supervision mandate. Content Type(s): Retail payments supervision materials, Supervisory policies Research Topic(s): Enforcement, Registration, Supervision