August 8, 2025 Update on Payment Service Providers Registry On September 8, 2025, the Bank of Canada will begin to publish a list of Payment Service Providers (PSPs) that have been registered under the Retail Payment Activities Act, as well as the names of entities whose applications have been refused. Content Type(s): Regulatory news Subject(s): Retail payments
May 20, 2025 How to complete a notice of significant change or new activity: A step-by-step guide This guide explains the questions you will need to answer in PSP Connect and helps identify the documents and information you will need to complete and submit a notice of significant change or new activity to the Bank. Content Type(s): Retail payments materials, Guides Subject(s): Retail payments, Reporting, Supervision
May 20, 2025 How to complete an incident notice: A step-by-step guide This guide explains the questions you will need to answer in PSP Connect and helps identify the documents and information you will need to complete and submit an incident notice to the Bank. Content Type(s): Retail payments materials, Guides Subject(s): Retail payments, Reporting, Supervision
April 15, 2025 Enforcement process This supervisory policy outlines the Bank of Canada’s enforcement process and what individuals, entities and payment service providers should expect if the Bank takes enforcement action against them. Content Type(s): Retail payments materials, Supervisory policies Subject(s): Retail payments, Enforcement
March 21, 2025 Administrative monetary penalties This supervisory policy provides an overview of the Bank of Canada’s administrative monetary penalties (AMPs) regime and how the Bank determines administrative monetary penalty amounts. Content Type(s): Retail payments materials, Supervisory policies Subject(s): Retail payments, Enforcement, Registration
February 26, 2025 Safeguarding of end-user funds: At a glance This supplementary material is intended to provide an overview of the Safeguarding end-user funds guideline and summarizes a payment service provider’s (PSP) requirements for safeguarding end-user funds. It also includes scope considerations and a list of questions to help PSPs assess and achieve these requirements. Content Type(s): Retail payments materials, Supplementary materials Subject(s): Retail payments, Safeguarding end-user funds, Supervision
February 26, 2025 Operational risk and incident response: At a glance This supplementary material is intended to provide an overview of the Operational risk and incident response guideline and summarizes a payment service provider’s (PSP) requirements for operational risk and incident response. It also includes scope considerations and a list of questions to help PSPs assess and achieve these requirements. Content Type(s): Retail payments materials, Supplementary materials Subject(s): Retail payments, Operational risk and incident response, Supervision
January 31, 2025 Reviews and appeals This supervisory policy describes the Bank of Canada’s process to conduct reviews, as set out in the RPAA (a “prescribed review”), and outlines what individuals, entities and payment service providers should expect if they request a prescribed review of a retail payments supervision decision. Content Type(s): Retail payments materials, Supervisory policies Subject(s): Retail payments, Enforcement, Registration
December 12, 2024 Safeguarding end-user funds This supervisory guideline is intended to help payment service providers subject to the Retail Payment Activities Act meet their obligations related to safeguarding end-user funds. Content Type(s): Retail payments materials, Supervisory guidelines Subject(s): Retail payments, Safeguarding end-user funds, Supervision
December 2, 2024 Bank of Canada publishes applicants’ list of retail payment service providers Media Relations Ottawa, Ontario The Bank of Canada today published the list of companies that have applied to be registered under the Retail Payment Activities Act (RPAA). Content Type(s): Regulatory news Subject(s): Retail payments