February 9, 2026 How to complete an annual report: A step-by-step guide This guide explains the questions you will need to answer in PSP Connect and helps identify the documents and information needed to complete and submit an annual report to the Bank of Canada. You are required to submit your completed annual report form to the Bank by March 31 each year. Content Type(s): Retail payments materials, Guides Subject(s): Retail payments, Reporting, Supervision
January 8, 2026 Frequently asked questions about retail payments supervision Find answers to common questions about retail payments supervision. Content Type(s): Retail payments materials, Supplementary materials Subject(s): Retail payments, Operational risk and incident response, Registration, Safeguarding end-user funds, Supervision
December 19, 2025 Case scenarios about marketplaces The following fictional case scenarios illustrate the Bank’s approach to online marketplaces, and show examples of payment functions that are, and are not, incidental to a marketplace . These include the provision and maintenance of an account; the holding of funds on behalf of an end user; the initiation of an electronic funds transfer (EFT); authorization of an EFT and the transmission, facilitation or reception of an instruction in relation to an EFT; and the provision of clearing or settlement services. Content Type(s): Retail payments materials, Case scenarios Subject(s): Retail payments, Holding funds, Registration
December 19, 2025 Supervisory policy for online marketplaces This supervisory policy sets out the Bank’s approach to online marketplaces and explains when their activities fall within the scope of the Retail Payment Activities Act. Content Type(s): Retail payments materials, Supervisory policies Subject(s): Retail payments, Holding funds, Registration
September 8, 2025 How to complete a registration application: A step-by-step guide This guide aims to help applicants gather the information and documents they need to complete the application form during the initial 15-day registration phase. Content Type(s): Retail payments materials, Guides Subject(s): Retail payments, Registration
August 21, 2025 Refusal or Revocation of Registration under the Retail Payment Activities Act (RPAA) This supervisory policy outlines the Bank of Canada’s (the Bank) powers and procedures to refuse to register applicants or revoke the registration of payment service providers (PSPs) based on the criteria established in the RPAA and its associated regulations. Content Type(s): Retail payments materials, Supervisory policies Subject(s): Retail payments, Enforcement, Registration
August 21, 2025 Re-registration of payment service providers after refusal or revocation This supervisory policy provides guidance on how to submit a new registration application for individuals and entities that have had their registration as retail payment service providers (PSPs) refused or revoked. Content Type(s): Retail payments materials, Supervisory policies Subject(s): Retail payments, Registration
May 20, 2025 How to complete a notice of significant change or new activity: A step-by-step guide This guide explains the questions you will need to answer in PSP Connect and helps identify the documents and information you will need to complete and submit a notice of significant change or new activity to the Bank. Content Type(s): Retail payments materials, Guides Subject(s): Retail payments, Reporting, Supervision
May 20, 2025 How to complete an incident notice: A step-by-step guide This guide explains the questions you will need to answer in PSP Connect and helps identify the documents and information you will need to complete and submit an incident notice to the Bank. Content Type(s): Retail payments materials, Guides Subject(s): Retail payments, Reporting, Supervision
April 15, 2025 Enforcement process This supervisory policy outlines the Bank of Canada’s enforcement process and what individuals, entities and payment service providers should expect if the Bank takes enforcement action against them. Content Type(s): Retail payments materials, Supervisory policies Subject(s): Retail payments, Enforcement