May 20, 2025 How to complete a notice of significant change or new activity: A step-by-step guide This guide explains the questions you will need to answer in PSP Connect and helps identify the documents and information you will need to complete and submit a notice of significant change or new activity to the Bank. Content Type(s): Retail payments supervision materials, Guides Research Topic(s): Reporting, Supervision
May 20, 2025 How to complete an incident notice: A step-by-step guide This guide explains the questions you will need to answer in PSP Connect and helps identify the documents and information you will need to complete and submit an incident notice to the Bank. Content Type(s): Retail payments supervision materials, Guides Research Topic(s): Reporting, Supervision
April 15, 2025 Enforcement process This supervisory policy outlines the Bank of Canada’s enforcement process and what individuals, entities and payment service providers should expect if the Bank takes enforcement action against them. Content Type(s): Retail payments supervision materials, Supervisory policies Research Topic(s): Enforcement
March 21, 2025 Administrative monetary penalties This supervisory policy provides an overview of the Bank of Canada’s administrative monetary penalties (AMPs) regime and how the Bank determines administrative monetary penalty amounts. Content Type(s): Retail payments supervision materials, Supervisory policies Research Topic(s): Enforcement, Registration
January 31, 2025 Reviews and appeals This supervisory policy describes the Bank of Canada’s process to conduct reviews, as set out in the RPAA (a “prescribed review”), and outlines what individuals, entities and payment service providers should expect if they request a prescribed review of a retail payments supervision decision. Content Type(s): Retail payments supervision materials, Supervisory policies Research Topic(s): Enforcement, Registration
December 12, 2024 Safeguarding end-user funds This supervisory guideline is intended to help payment service providers subject to the Retail Payment Activities Act meet their obligations related to safeguarding end-user funds. Content Type(s): Retail payments supervision materials, Supervisory guidelines Research Topic(s): Supervision
October 31, 2024 How to complete a registration application: A step-by-step guide This guide aims to help applicants gather the information and documents they need to complete the application form during the initial 15-day registration phase. Content Type(s): Retail payments supervision materials, Guides Research Topic(s): Registration
October 31, 2024 Registration application fee This supervisory policy explains the one-time fee applicants must pay when submitting an application to register as a payment service provider with the Bank. Content Type(s): Retail payments supervision materials, Supervisory policies Research Topic(s): Registration
October 16, 2024 Entering into a compliance agreement with the Bank of Canada This supervisory policy addresses why the Bank of Canada may offer a compliance agreement to a payment service provider (PSP), the process for entering into a compliance agreement with the Bank of Canada, and what PSPs should expect if they enter into this type of agreement. Content Type(s): Retail payments supervision materials, Supervisory policies Research Topic(s): Enforcement
October 16, 2024 Annual reporting of retail payment activity metrics This supervisory policy outlines the retail payment activity metrics that payment service providers must report as part of the annual reporting form. Content Type(s): Retail payments supervision materials, Supervisory policies Research Topic(s): Reporting, Supervision