Operational risk and incident response

• January 8, 2026

  Frequently asked questions about retail payments supervision

  Find answers to common questions about retail payments supervision.

  Content Type(s): Retail payments materials, Supplementary materials Subject(s): Retail payments, Operational risk and incident response, Registration, Safeguarding end-user funds, Supervision
• February 26, 2025

  Operational risk and incident response: At a glance

  This supplementary material is intended to provide an overview of the Operational risk and incident response guideline and summarizes a payment service provider’s (PSP) requirements for operational risk and incident response. It also includes scope considerations and a list of questions to help PSPs assess and achieve these requirements.

  Content Type(s): Retail payments materials, Supplementary materials Subject(s): Retail payments, Operational risk and incident response, Supervision
• October 16, 2024

  Operational risk and incident response

  This supervisory guideline is intended to help payment service providers subject to the Retail Payment Activities Act comply with their obligations related to the identification and mitigation of their operational risks as well as their response to incidents.

  Content Type(s): Retail payments materials, Supervisory guidelines Subject(s): Retail payments, Operational risk and incident response, Supervision