May 20, 2025 How to complete an incident notice: A step-by-step guide This guide explains the questions you will need to answer in PSP Connect and helps identify the documents and information you will need to complete and submit an incident notice to the Bank. Content Type(s): Retail payments materials, Guides Subject(s): Retail payments, Reporting, Supervision
February 26, 2025 Safeguarding of end-user funds: At a glance This supplementary material is intended to provide an overview of the Safeguarding end-user funds guideline and summarizes a payment service provider’s (PSP) requirements for safeguarding end-user funds. It also includes scope considerations and a list of questions to help PSPs assess and achieve these requirements. Content Type(s): Retail payments materials, Supplementary materials Subject(s): Retail payments, Safeguarding end-user funds, Supervision
February 26, 2025 Operational risk and incident response: At a glance This supplementary material is intended to provide an overview of the Operational risk and incident response guideline and summarizes a payment service provider’s (PSP) requirements for operational risk and incident response. It also includes scope considerations and a list of questions to help PSPs assess and achieve these requirements. Content Type(s): Retail payments materials, Supplementary materials Subject(s): Retail payments, Operational risk and incident response, Supervision
December 12, 2024 Safeguarding end-user funds This supervisory guideline is intended to help payment service providers subject to the Retail Payment Activities Act meet their obligations related to safeguarding end-user funds. Content Type(s): Retail payments materials, Supervisory guidelines Subject(s): Retail payments, Safeguarding end-user funds, Supervision
October 16, 2024 Annual reporting of retail payment activity metrics This supervisory policy outlines the retail payment activity metrics that payment service providers must report as part of the annual reporting form. Content Type(s): Retail payments materials, Supervisory policies Subject(s): Retail payments, Reporting, Supervision
October 16, 2024 Annual reporting This supervisory policy provides an overview of annual reporting requirements and clarifies how the Bank of Canada expects payment service providers to comply with those requirements. Content Type(s): Retail payments materials, Supervisory policies Subject(s): Retail payments, Reporting, Supervision
October 16, 2024 Notice of significant change or new activity This supervisory guideline explains the significant change and new activity notice requirements applicable to payment service providers subject to the Retail Payment Activities Act and provides clarity on how the Bank expects payment service providers to comply with them. Content Type(s): Retail payments materials, Supervisory guidelines Subject(s): Retail payments, Reporting, Supervision
October 16, 2024 Incident notification This supervisory guideline explains the incident reporting requirements applicable to payment service providers subject to the Retail Payment Activities Act and provides clarity on how the Bank expects payment service providers to comply with them. Content Type(s): Retail payments materials, Supervisory guidelines Subject(s): Retail payments, Reporting, Supervision
October 16, 2024 Operational risk and incident response This supervisory guideline is intended to help payment service providers subject to the Retail Payment Activities Act comply with their obligations related to the identification and mitigation of their operational risks as well as their response to incidents. Content Type(s): Retail payments materials, Supervisory guidelines Subject(s): Retail payments, Operational risk and incident response, Supervision
June 17, 2024 Significant adverse impact This supervisory policy provides an overview of what the Bank of Canada will consider when determining whether a “significant adverse impact” is occurring or has occurred. Content Type(s): Retail payments materials, Supervisory policies Subject(s): Retail payments, Enforcement, Supervision