Resources for payment service providers

This guide explains the questions you will need to answer in PSP Connect and helps identify the documents and information needed to complete and submit an annual report to the Bank of Canada. You are required to submit your completed annual report form to the Bank by March 31 each year.

Find answers to common questions about retail payments supervision.

This guide explains the questions you will need to answer in PSP Connect and helps identify the documents and information you will need to complete and submit a notice of significant change or new activity to the Bank.

This guide explains the questions you will need to answer in PSP Connect and helps identify the documents and information you will need to complete and submit an incident notice to the Bank.

This supplementary material is intended to provide an overview of the Safeguarding end-user funds guideline and summarizes a payment service provider’s (PSP) requirements for safeguarding end-user funds. It also includes scope considerations and a list of questions to help PSPs assess and achieve these requirements.

This supplementary material is intended to provide an overview of the Operational risk and incident response guideline and summarizes a payment service provider’s (PSP) requirements for operational risk and incident response. It also includes scope considerations and a list of questions to help PSPs assess and achieve these requirements.

This supervisory guideline is intended to help payment service providers subject to the Retail Payment Activities Act meet their obligations related to safeguarding end-user funds.

This supervisory policy outlines the retail payment activity metrics that payment service providers must report as part of the annual reporting form.

This supervisory policy provides an overview of annual reporting requirements and clarifies how the Bank of Canada expects payment service providers to comply with those requirements.

This supervisory guideline explains the significant change and new activity notice requirements applicable to payment service providers subject to the Retail Payment Activities Act and provides clarity on how the Bank expects payment service providers to comply with them.