General inquiries

Before contacting us, you should know how we can and can’t help you.

We’re not a commercial bank; we’re Canada’s central bank. Learn more about us.

How we can help

No need to call us — you can do the following right here on our website:

Unclaimed Properties Office

Find unclaimed balances to which you may be entitled. Make a claim, or check the status of a claim.

How we can't help

Here are other resources that may be able to help:

Contact us

If we haven’t answered your question, you can contact us online, by telephone, or by mail.


Please complete the following form.

    Any personally identifiable information collected through this form will be treated by the Bank in accordance with the Access to Information Act and the Privacy Act. Should you have any questions, please contact the ATIP Office.

    * denotes a required field.

    By phone

    Information agents are available Monday to Friday 8:30 to 17:00 (ET)
    Toll-free, North America: 1‑800‑303‑1282
    Outside North America: 613‑782‑8111
    TTY: 1‑888‑418‑1461
    Fax: 613-782-7713

    By mail

    Bank of Canada
    234 Wellington Street
    Ottawa, ON, K1A 0G9