General Inquiries

Before contacting us, you should know how we can and can’t help you.

We’re not a commercial bank; we’re Canada’s central bank. Learn more about us.

How We Can Help

No need to call us — you can do the following right here on our website:

How We Can't Help

Here are other resources that may be able to help:

Contact Us

If we haven’t answered your question, you can contact us online, by telephone, or by mail.


Please complete the following form.

Any personally identifiable information collected through this form will be treated by the Bank in accordance with the Access to Information Act and the Privacy Act. Should you have any questions, please contact the ATIP Office.

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By phone

Information agents are available Monday to Friday 8:30 to 17:00 (ET)
Toll-free, North America: 1-800-303-1282
Outside North America: 613-782-8111
TTY: 1-888-418-1461
Fax: 613-782-7713

By mail

Bank of Canada
234 Wellington Street
Ottawa, ON, K1A 0G9