To ask general questions about Unclaimed Balances Services, please contact us:

Phone: 1-800-303-1282
Fax: 613-782-7713


Unclaimed Balances Services
Bank of Canada
234 Wellington Street
Ottawa, ON, K1A 0G9

IMPORTANT: Please be sure to include the name and address of the claimant/balance holder with your request.

Your claims and requests for information, whether sent by email, fax or regular mail, are processed in the order in which they are received. Due to the high volume of inquiries and claims we receive, our response time is currently about 18 to 20 weeks. Some claims may take longer, depending on their complexity.