*Please note the address change – effective 11 November 2013
The Bank offers a redemption service for contaminated and mutilated notes. The notes will be carefully examined by an experienced and specially equipped team at our Ottawa laboratory. All claims will be assessed in accordance with the Bank’s reimbursement policy.
NOTE: The Bank only redeems Canadian bank notes. We do not accept coins or foreign currency. The Bank may disclose any information provided in connection with any claim to third parties, including law enforcement agencies and the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC).
Complete the contaminated and mutilated notes claim form.
The Bank of Canada may contact the claimant for additional information.
The Bank of Canada aims to evaluate and settle straightforward mutilated/contaminated note claim requests within 30 days of receipt at its Ottawa laboratory. In most cases, the condition of the notes allows for easy visual inspection, authentication and counting, and the request covers a value of $500 or less.
NOTE: Some cases are more complex and may take longer to evaluate and settle owing to a number of variables: the condition of the notes themselves (more complex cases have greater levels of deterioration or excessive damage), cases with incomplete information from the claimant, the quantity of notes submitted in one case, and the volume of cases received at the Bank at any given time.
Contaminated and Mutilated notes should be carefully packaged to prevent further deterioration during transportation.
Submit the notes along with the claim form by registered mail to:
* Please note the following changes – effective 11 November 2013
Currency Production and Services
Bank of Canada
234 Laurier Avenue West
Ottawa, ON K1A 0G9
As of this date, it will no longer be possible to deliver notes in person to Currency Production and Services.